FAQs
Welcome to the Alannaro FAQs! Here, you'll find answers to some of the most common questions regarding our products, ordering process, shipping, returns, and customer support. If you have additional questions, please don't hesitate to reach out to us at support@alannaro.com.
General Information
Q1: What is Alannaro?
A1: Alannaro is an online retail store specializing in high-quality bathroom products, including storage solutions, faucets, and accessories. We aim to provide functional and stylish products that enhance your bathroom experience.
Q2: Do you have a physical store?
A2: No, Alannaro operates exclusively online. This allows us to offer a wide selection of products while providing convenient shopping for our customers.
Product Information
Q3: What types of products do you offer?
A3: We offer a range of bathroom products, including:
- Bath Caddies: Various storage solutions for your bathroom.
- Bathroom Faucets: A selection of stylish and functional faucets.
- Towel Racks: Space-saving solutions for your towels.
- Shower Curtains & Accessories: Waterproof shower curtains and rods.
Q4: Can I find product dimensions and specifications on your website?
A4: Yes, all our product listings include detailed descriptions, dimensions, and specifications to help you make informed decisions.
Ordering and Payment
Q5: How do I place an order?
A5: You can easily place an order by browsing our website, selecting your desired products, adding them to your cart, and proceeding to checkout. Follow the prompts to enter shipping and payment information.
Q6: What payment methods do you accept?
A6: To facilitate our customers' transactions, we exclusively accept PayPal as our payment method. This allows for a streamlined checkout process, ensuring your payment information remains protected.
Shipping and Delivery
Q7: How much is shipping?
A7: We proudly offer free standard shipping on all orders. Your shipping cost is included in the final price of your items, so there will be no surprise charges at checkout.
Q8: Do you ship internationally?
A8: Currently, we only ship within the United States. We are working on expanding our shipping options in the future.
Q9: How long does shipping take?
A9: Once your order is processed, you can expect delivery within 3–5 business days, depending on your location and shipping method selected at checkout.
Returns and Exchanges
Q10: What is your return policy?
A10: We want you to be completely satisfied with your purchase. If you are not satisfied, you can return unused items within 30 days of receipt for a full refund or exchange. Please ensure products are in their original packaging and condition.
Q11: How do I initiate a return?
A11: To initiate a return, please email our support team at support@alannaro.com with your order number and reason for the return. We will provide you with a return authorization and further instructions.
Customer Support
Q12: How can I contact customer support?
A12: You can reach our customer support team via email at support@alannaro.com.
If you have any further questions or concerns, feel free to reach out. Thank you for choosing Alannaro for your bathroom needs!